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Also see my portfolio.
HIGHLIGHTS
- Seven years of writing documentation for both technical and end user audiences
- Produced a variety of guides, from end user online help to developer API guides--current focus is on
administration guides for operations team and developers
- Worked with and learned from very talented groups of writers and engineers
- Received many kudos for online help and early tutorials produced for Cosmo Worlds--ZD Labs reviewed the
product and said, "...SGI's incorporation of a true 3-D graphical view and its excellent online HTML help
make the user interface more inviting."
TOOLBOX
Ordered by current ... older
- Information Design: Acrobat/Distiller, FrameMaker, Word, Visio, SnagIt ... RoboHelp, WinHelp
- Web Design: CSS, DreamWeaver, HTML ... VRML, Web Works Publisher
- Desktop Publishing and Design: Illustrator, Photoshop ... Paint Shop Pro, Quark Xpress
- Operating Systems: NT, UNIX ... MAC, IRIX
- Programming/Scripting Languages read: PERL, PHP ... C, Java, JavaScript, TCL
- Source Control: CVS ... Perforce
EXPERIENCE
Technical Writer @ Critical Path
June 1998 - Present
San Francisco, CA
Create and update internal and customer
documentation for email products and protocols--current projects include:
- Developer Guides for proprietary APIs
- Operations Guide for new volume configuration on mail clusters
- Administrator & Developer Guide for reporting system, which delivers stats on
mailbox and domain usage
- Customer Implementation Guide for Mail
Administration Center
As Team Lead for past several months, coordinated efforts of 4 writers (until recent layoffs)
Technical Writer @ Silicon Graphics
September 1996 - May 1998
Mountain View, CA
- Created and updated instructional material for Internet products
(online help, FAQs, data sheets, hard copy manuals, tutorials)
- Rewrote and updated system administration
and programmer’s guides
Contract writing & HTML production
January 1995 - June 1995
San Francisco Bay Area, CA
- Working for Poppe Tyson, formatted HTML pages for Red Herring magazine Web site
- Working for Organic Online, wrote and
edited sections of 1-800-CALL-COLLECT Web site, edited Microsoft’s
An Internet Tutorial
Technical Writer & Marketing Coordinator @ Torque Systems
February 1993 - August 1996
Palo Alto, CA
Wrote and edited user manuals and marketing literature for digital publishing and
distributed rendering software products
Marketing Assistant @ Micro Patent
January 1992 - December 1992
New Haven, CT
Wrote and edited marketing literature for patent search software
EDUCATION
Quinnipiac University - Hamden, CT
B.A. English (1992)
Resume of Julie Brodeur. Copyright 2001.
Please do not alter this document without the
owner's permission.
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